Terms & Conditions

These terms and conditions are designed to protect your rights when booking with Brooklinn Mill Holidays, and as a user of our website, and our rights as the creators of the website. Please read them carefully before booking and using the site.

General Terms

Rental periods

Rental periods run between the dates shown on the booking confirmation documentation unless otherwise stated.

The arrival time for all stays is from 4pm, unless otherwise agreed with the Owners.

On the day of departure the property must be vacated by 10am unless otherwise agreed with the Owners.

The property and its contents must be left in a clean and tidy condition.



The Jute Store can be booked for a maximum of 6 people. The Loft can be booked for a maximum of 2 people. Over occupancy is not permitted. In the event of over-occupancy occurring the Owners reserve the right to terminate occupancy of the property without notice and with no refund.


The hirer and their responsibilities

The person named on the booking form is considered to be the hirer and is responsible for the hiring party for the duration of the letting. Where the Jute Store and the Loft are being booked and occupied by members of the same family or group a separate hirer must be identified for each property.

  • The hirer is responsible for the care of the building and its contents for the duration of the holiday.
  • Excluding fair wear and tear, any breakages, damage or staining, especially to carpets, furnishing or walls must be reported to the owner as soon as possible in order that they may be replaced, repaired or treated as necessary. The hirer will be liable for the replacement of broken items or making good any such damage.
  • In the event of serious or deliberate damage to the building or contents, immediate and full recompense will be due. The Owners reserve the right to terminate occupancy of the property without notice and with no refund.
  • The hirer must be over the age of 18.
  • Smoking and vaping in any part of The Jute Store or The Loft is not permitted.
  • The Owners reserve the right to refuse admittance to the property if the hirer is not considered to be able to be responsible for the hiring party, or to take charge of the property.
  • The hirer will allow the Owner (with or without tradespeople, those from the licence enforcement body or their representatives) access to The Jute Store or The Loft at reasonable times and on reasonable notice (other than emergencies) for inspection purposes and to carry out any repairs or maintenance (routine maintenance and repairs will not be carried out during the booking).
  • The hirer will not cause undue noise or disruption or become a nuisance to the occupants of any neighbouring properties.
  • The hirer will not alter the property or its contents or remove any contents from The Jute Store or The Loft.
  • The hirer will return all sets of keys to the owner at the end of the rental period.
  • The hirer will keep property secure during the booking; and comply with any specific conditions and restrictions relating to The Loft, The Jute Store and/or its contents contained in the property information and in any instructions held in the property.
  • The hirer will follow all rules and guidance on fire prevention and safety during the rental period.
  • The contract between the hirer and us is in accordance with paragraph 6 of Schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016 and confers on the hirer the right to occupy the property for the agreed period for holiday purposes only.
  • Submitting  the booking form is deemed to be acceptance of these terms and conditions.


A non-refundable deposit of 25% is payable within 7 days of booking with the balance due 8 weeks prior to the start date of the booking.

For bookings made less than 8 weeks before the start of the holiday payment must be made in full within 7 days of completing the booking form.

Payments can be made by:

  • Account transfer
  • Paypal

Payment in full must be made prior to the start of any holiday. Information about payments details are included on the booking confirmation email.


Any cancellation must be made by phoning the owners on 07810 893201 during office hours, 9am to 5.30pm Monday to Fridays, and then confirmed in writing.

If the hirer cancels, the hirer remains liable for payment of the balance of the hire charge if not already paid.

On receipt of written confirmation of the cancellation the owners will endeavour to re-let the property. If successful, the hirer will receive a full refund of the hire charge after deduction of an administration charge of £50 and any other expenses incurred in re-letting the property including any incentives or discounts.

Any deposit will not be repaid but may be transferred to a booking at either the Jute Store or the Loft for a different date in the 12 months after the original booking start date, subject to availability, but may not be transferred to a different property.

If the new booking is at a higher rate than the original booking then the hirer must pay the extra cost 8 weeks before the start date of the new booking.

No refund will be made if the cost of the new booking is less than the deposit for the original booking.

Amendments to Booking

The completed booking form is the basis of the rental agreement between guests and the Owners of  Brooklinn Mill Holidays. Any changes to the details submitted in the booking form must be agreed with the Owners.
The Owners should also be notified of any changes to the contact details of the Hirer.

Reasonable Use

Electricity and an initial supply of wood for the stove and other items are included in the rental price. Consumption of these items is based on “reasonable use”. If it is deemed by the owners that excessive or unreasonable use is being made of these items the owners reserve the right to make charges for further supplies.



By prior arrangement:

  • Up to two dogs may be brought to the Jute Store
  • Up to one dog may be brought to the Loft.

Dogs must not be allowed on the furniture or bedding and care must be taken with carpeted areas. Dogs which are prone to destructive behaviours such as chewing must not be left unattended in the property.

Dogs must be house trained.

As Brooklinn Mill is located adjacent to a track over which the public have a right of way dogs must be kept under control in the vicinity of the property.

The Owners reserve the right to make additional charges for cleaning or repairs should these be required as a result of dogs not being properly supervised in the property.

Injury, loss or damage

The owners do not accept responsibility if any injury, loss or damage is caused by the Hirer’s own fault. Brooklinn Mill is made up of old buildings and is located close to fast flowing water. Care must be taken around the buildings as there are unusual features such as wider steps and uneven sufaces  than in a modern building and its environs. Children and vulnerable people require supervision by the Hirer or other responsible person in their party.

The weir, pipeline and hydro-electric equipment are strictly out of bounds.


Property becomes unavailable

If the property becomes unavailable or unusable for any reason prior to the date of your booking, you will be reimbursed for any monies paid.


The Owner(s) is required to have a valid licence in order to operate The Jute Store and the Loft as a Short Term Let. Should the situation arise that the licence is not granted, not renewed or revoked for any reason by the licensing authority your booking may not be honoured. Should this situation arise a full refund will be provided. 

From time to time conditions may be imposed on guests under the terms of the licence. Where this occurs attention guests will be notified and MUST comply with those conditions. Failure to do so will result in guests being asked to leave the property.

Governing law and jurisdiction

The Owner and the Hirer agree that the booking contract shall be governed by and construed in accordance with the laws of Scotland and the Owner and the Hirer agree to submit to the exclusive jurisdiction of the Scottish Courts.

These terms and conditions are designed to protect your rights as a user of Brooklinn Mill Holidays website, and our rights as the creators of the website. Please read them carefully before using the site.

The terms “us”, “we”, and “our” refer to the owners and creators of this website, Brooklinn Mill Holidays. “This website” refers to Brooklinn Mill Holidays and any derivative websites operated by us.

By using the site you agree to be bound by the following terms and conditions:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Commercial use of any information or materials on this website is strictly prohibited without our express written permission. Please contact us to discuss commercial licencing terms.

You grant us a non-exclusive, unlimited licence in perpetuity to use any other material, information or resources you contribute to this website for any legal purposes we deem appropriate.

You agree to respect the intellectual property rights of others, and to contribute to the website only material for which you have the necessary copyright, or the explicit agreement of the copyright holder.

We reserve the right to alter, remove or otherwise process information contributed to this website without notice or explanation.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to us are acknowledged on this website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

If you see anything posted on the Site which you believe to be in breach of these Standards you may report it by submitting a site issue report. We cannot guarantee that any action will be taken as a result of your report.